Why does nothing happen when I select Expand All on the Technical Assistance page?
A new window opens when I select a parts book/manual, but the page is blank. Why?
Our books and manuals are in PDF format. You will need to download and install Adobe Reader in order to view the file. [Top]
How do I purchase Progressive Turf Equipment's products?
Progressive Turf Equipment has a large network of dealers spanning the US and Canada, as well as dealers in select locations worldwide. Please use the Dealer Locator tool (Found on the left) to find a dealer in your area, and they will be pleased to assist you with your purchase. [Top]
Why can't I get pricing information directly from Progressive Turf Equipment?
Progressive Turf Equipment does not have access to our dealers' prices. While Progressive Turf Equipment does provide dealers with a suggested retail price, they are responsible to set their own prices. Please contact the dealer directly for pricing information. [Top]
I bought your product(s) from a dealer and it is defective/wrong. Can I return it to Progressive Turf Equipment?
If you have problems with a product(s) you bought from a dealer, you must return that product to the dealer. Progressive Turf Equipment will not honor any returns or replacements on items sold through our distribution network unless they are returned by the dealer, in accordance with established return and warranty policies. Please contact the dealer you purchased the product(s) from originally for assistance with your product(s). [Top]
I am a dealer. Why can't I login to your website?
Many factors may impede a dealer's ability to login to our website. Please take note of any error messages that you experience when you attempt to login. Most times, the error message will tell you what you must do to remedy the problem. If you are still having trouble with your login, please use the Contact Us page to notify the Webmaster of your problem, and someone will respond to you as soon as possible. Please be sure to include correct contact information on the form, and include any error messages you may have received during your attempts. [Top]
How can I get a new operators manual?
You can download the most current Operators Manuals and Parts Books for most Progressive Turf Equipment machines from our Technical Assistance section. For products not listed on that page, please use the form on the Contact Us page to notify our Technical Support staff. [Top]
My local dealer doesn't stock the item(s) I require. Can I order it directly from Progressive Turf Equipment?
While our dealers are encouraged to stock our products as much as possible, not every dealer can stock every item that we sell. At this time, Progressive Turf Equipment will not bypass the Dealer Distribution network due to stocking issues with the dealers. Please contact your dealer for assistance. [Top]
My dealer has ordered product(s) to be shipped directly from Progressive Turf Equipment. How long before I can expect to see my order?
There are a number of factors that can affect your order's time in transit. Orders sent directly from Progressive Turf Equipment are subject to availability. The delivery location can greatly affect the time in transit as well. Your dealer will be able to acquire the necessary tracking information from Progressive Turf Equipment upon request. Progressive Turf Equipment will only track shipments at the request of the dealer that originally placed the order. [Top]